![]() And there was no way to cancel using their website, you had to call them. As far as I could tell at the time, there's absolutely no way to reach an account rep by calling Samsung and going through their phone branch. I tried for weeks to cancel my protection plan with Samsung that was set up via a partnership with TD bank. We've permanently frozen the card and will most likely cancel unless Visa comes back to us with something in the next couple of days (but they probably won't). This has been said from both the regular Fraud department and from their Escalations team. We have changed our Microsoft passwords and removed all cards today, but these charges are not on our either of accounts so someone must have the full cc number rather than just using one of our accounts to make purchases.Ĭap One has stated numerous times that we cannot opt out of this feature and the only solution is to keep calling in and reporting fraud whenever it happens. They cannot block "Microsoft" as a whole. Cap One can apparently only block names and specific dollar amounts, but all three of these charges come from different Microsoft entities and all have different names and dollar amounts. This last charge was for a month of Game Pass Ultimate. The second charge was for a digital copy of COD: Cold War, made on the Xbox store. I assume this had to be shipped somewhere but Microsoft still said they could not locate who made the purchase. If the scammer waited a month then charged the card, would freezing it for 3 months or more even do anything?Įdit: the first charge was for a Turtle Beach headset purchased through the Microsoft Store. We have no kids and haven't been near family in months, so the card must have gotten skimmed.ĭo we have any recourse other than either freezing the card for a longer period of time or just cancelling the account? This is my husband's longest standing credit line, and we don't really want to close an account but calling every week has already gotten old. They've hastily refunded all charges but this is ridiculous - this will be the 4th charge. Well, I guess the month is over because we just received another Microsoft charge.Ĭap One says we're unable to block purchases from them since Visa has an agreement. Microsoft was unable to help so we froze that card for 1 month and continued to use mine, in hopes that the scammer would realize our card is no good and move on. At this point Capital One got a rep from Microsoft on a 3 way call but she said that since all the purchases were made without being signed into an account, she couldn't tell who made them (despite us having the Microsoft receipt numbers - we're able to access them through the Cap One app and can even see what was purchased). They cancelled the card on its way and issued a new number.Ī couple of weeks later, a few days after receiving the card, we had another fraudulent charge to Microsoft. He called in again and we then learned that as long as someone/Microsoft has the original card number, Visa will continue to allow charges. ![]() My husband called in immediately and Capital One refunded us, cancelled the card, and sent a new one.Ī week later, before we even got the new card, there was another charge to Microsoft. Two months ago, we noticed a fraudulent charge to Microsoft on our Visa card made that day. Hi all, I'm really hoping someone has either experienced this before or knows what we can do because this is getting out of control.įYI: apparently Microsoft has a deal with Visa where even if your card number changes, Visa will allow Microsoft to charge the old number and the charges will still go through. Here, please treat others with respect, stay on-topic, and avoid self-promotion.Īlways do your own research before acting on any information or advice that you read on Reddit. Get your financial house in order, learn how to better manage your money, and invest for your future. Banking Megathread: FDIC, NCUA, and your cash. ![]() Private communication is not safe on Reddit. Scam alert: Ignore any private messages or chat requests.
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